In our daily dealings with clients, we would occasionally have clients seeking advise on issues which may be too trivial for a Firm to take up, but unfair to the client to not have legal redress. We have had Clients complaining over spoilt loaf of bread, damaged laundry, faulty new radio etc etc.
We would recommend that you seek redress at the Consumer Tribunal. The Consumer Tribunal would hear cases where the consumer was, for example, misled or suffered an unfair practice. A consumer may complaint about the quality of product or service of not attaining a reasonable standard. The filing fee is only RM5.00 per complain and the Forms used to file the claims can be obtaijned at the Consumer Tribunal Office itself.
This Tribunal does not require lawyers, and the Judges hearing there, are fairly sensitive to Consumer rights and they will try their best to help you. You would save legal fees and have the opportunity to present your own case like the lawyers you see in TV.
For more info, please visit the Consumer Tribunal's website at:-
You can also send an e-mail to us at enquiries@rwl.com.my
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